Terms & Conditions

Terms and Conditions

Welcome to Brisbane Bag Company (ABN: 53 349 360 715). The Terms and Conditions as set out below provide important information that relates to the use of this website and our goods and services. By proceeding beyond this page to purchase our goods and services you acknowledge you have read, understood and abide by these Terms and Conditions. All goods and service displayed on this site are in Australian dollars and are inclusive of GST. Prices are exclusive of shipping charges.

PAYMENT POLICY
You can pay for our products via below listed payment options:-
1. Bank Transfer (preferred)
Account Name: Brisbane Bag Company
BSB: 064-087 Account No: 1015 9808
2. PayPal
Instant payments can be sent via PayPal to our account- email: garymanais@gmail.com
3. Phone Orders
Purchased items can be paid for over the phone as well, we accept Visa and Master Card.
Credit Card payments are securely processed by Commweb ( Commonwealth Bank).

RETURNS & REFUNDS
1. Our Returns & Refunds policy is in addition to your rights under Australian Consumer Law.
2. We allow a 30-day money back satisfaction guarantee on all products. If you are not happy, for any genuine reason we will happily offer a refund or exchange on the products ordered.
3. Please note the shipping charge fee from us to you is not refundable.
4. Exchange items or "change of mind" products must be returned at your cost.
5. All items being returned must be in original packaging, unopened, unused, unwashed and in a resalable condition.
6. Approved refunds will be issued via the same method of payment originally used for the purchase.
7. Please allow up to 14 days for your refund to be processed.

SHIPPING & DELIVERY
All of purchases made online are shipped within 24 hours of payments being cleared. We use Australia Post to send various items across various destinations, we will email you a track number through which you can keep track of goods. For bulk orders we use various transport company to get you cheapest delivery charges.

Local pickups can be done from our warehouse located at Unit 1, 8 Shannon Place Virginia QLD.